Customer Service
How Companies Treat Customers Too Often Resembles Netflix's 'Don't Look Up'
Businesses risk big trouble if they change offerings in ways that fail to see things through their customers' eyes.
By ANDY MACMILLAN
Customer Service By ANDY MACMILLAN
How Companies Treat Customers Too Often Resembles Netflix's 'Don't Look Up'
Businesses risk big trouble if they change offerings in ways that fail to see things through their customers' eyes.
By ANDY MACMILLAN
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