Strategy
How to Find Your Customer's 'Why'
The real value of the Net Promoter Score isn't in the number.
By BILL FOTSCH, FOUNDER AND PRESIDENT, OPEN-BOOK COACHING, @
Illustration: Getty Images
Strategy By BILL FOTSCH
How to Find Your Customer's 'Why'
The real value of the Net Promoter Score isn't in the number.
By BILL FOTSCH
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