Customer Service
After 15 Years, Southwest Airlines Just Announced a Long-Awaited Change
This one will be fun to watch, and instructive, too.
By BILL MURPHY JR., WWW.BILLMURPHYJR.COM, @BillMurphyJr
A worker directs a Southwest Airlines Co. Boeing 737 passenger jet. Photo: Getty Images
Customer Service By BILL MURPHY JR.
After 15 Years, Southwest Airlines Just Announced a Long-Awaited Change
This one will be fun to watch, and instructive, too.
By BILL MURPHY JR.
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