LEAD
An American Airlines Pilot Was Absolutely Fed Up With Passengers. His Solution Was a Stroke of Genius
Set customer expectations and communicate them clearly.
By BILL MURPHY JR., WWW.BILLMURPHYJR.COM, @BillMurphyJr
Getty ImagesLEAD By BILL MURPHY JR.
An American Airlines Pilot Was Absolutely Fed Up With Passengers. His Solution Was a Stroke of Genius
Set customer expectations and communicate them clearly.
By BILL MURPHY JR.
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