LEAD
With 2 Short Words, McDonald's Just Displayed a Powerful Example of Emotional Intelligence
It's simple and smart, and I don't know why every business doesn't do it.
By BILL MURPHY JR., WWW.BILLMURPHYJR.COM, @BillMurphyJr
An employee handles fry orders at McDonald's. Getty Images
LEAD By BILL MURPHY JR.
With 2 Short Words, McDonald's Just Displayed a Powerful Example of Emotional Intelligence
It's simple and smart, and I don't know why every business doesn't do it.
By BILL MURPHY JR.
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