Customer Service  

How to Recall a Product Without Alienating Your Customers

Experts say a recall doesn't have to be the death knell of your company. But maintaining consumer trust takes both planning and deft, empathic communication.

By CHRISTINE LAGORIO-CHAFKIN, Senior Writer, @Lagorio


Daily Harvest's French Lentil and Leek Crumbles were recalled by the FDA on June 23. Getty Images; Courtesy Company; Inc.



Newsletter

Inc.Africa
This Morning

Start your day with our news digest for entrepreneurs.

Sponsored Business content

  • Inc.Africa

    SPONSORED CONTENT

    Science Delivers Smoking Alternatives

  • Inc.Africa

    SPONSORED CONTENT

    Beyond the Numbers:

  • Inc.Africa

    SPONSORED CONTENT

    It’s Time to Invest in Africa’s Young Entrepreneurs. And The Continent’s Future

  • Inc.Africa

    SPONSORED CONTENT

    Quick, reliable WiFi for SoHo users

  • Inc.Africa

    SPONSORED CONTENT

    Small businesses need secure networking too

  • Inc.Africa

    SPONSORED CONTENT

    Aruba Instant On enhances the hospitality industry

  • Inc.Africa

    SPONSORED CONTENT

    Aruba Instant On boosts the gaming experience

  • Inc.Africa

    PAID ADVERTISING

    Power, agility and scalability with Intel Xeon CPUs

  • Inc.Africa

    PAID ADVERTISING

    The simplest way to improve your processing requirements

  • Inc.Africa

    SPONSORED CONTENT

    Why Using References Should Be the New Gold Standard in Recruitment

Stroke_1
Stroke_1