GROW
To Keep a Conversation From Becoming a Conflict, Understand and Interrupt the Pattern of Escalation
There's only one thing you need to do to defuse a conflict. Listening isn't it.
By DEBRA ROBERTS, Author, Conversation Expert, Public Speaker, and Developer of The Relationship Protocol communication model
Illustration: Getty ImagesGROW By DEBRA ROBERTS
To Keep a Conversation From Becoming a Conflict, Understand and Interrupt the Pattern of Escalation
There's only one thing you need to do to defuse a conflict. Listening isn't it.
By DEBRA ROBERTS
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