Customer Service

Here's What Customers Love, and Hate, the Most About Online Shopping

In a new survey, 1,000 online shoppers weighed in on their biggest sources of delight and frustration in e-commerce.

By GABRIELLE BIENASZ, EDITORIAL ASSISTANT, INC., @gbienasz

Photo by Ivan Samkov from Pexels

Customer Service By GABRIELLE BIENASZ

Here's What Customers Love, and Hate, the Most About Online Shopping

In a new survey, 1,000 online shoppers weighed in on their biggest sources of delight and frustration in e-commerce.

By GABRIELLE BIENASZ

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