Customer Service  

Chick-fil-A Made a Change That Will Make Some Customers Very Unhappy. It's the 1 Thing No Company Should Ever Do

If you're going to make a change, be upfront and transparent with your customers.

By JASON ATEN, TECH COLUMNIST, @jasonaten


A Chick-fil-A restaurant in Bowling Green, Kentucky. Luke Sharrett/Bloomberg via Getty Images



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