Strategy
McDonald's Employee Charms Customer With 1 Hilariously Simple Tactic. It's the Best Model of Customer Service I've Seen
In our eagerness to get customer service right, we often over-index on strategy and under-index on humanness -- and humor.
By JEFF STEEN, CONTENT MARKETER AND AUTHOR, @@in_the_write
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Strategy By JEFF STEEN
McDonald's Employee Charms Customer With 1 Hilariously Simple Tactic. It's the Best Model of Customer Service I've Seen
In our eagerness to get customer service right, we often over-index on strategy and under-index on humanness -- and humor.
By JEFF STEEN
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