Customer Service
Southwest Airlines Vowed Not to Overbook Flights. What It's Doing Now Is Far Worse
The company's policies provide a vital lesson about how not to treat your customers if you want to hold on to them.
By KELLY MAIN, WRITER/ADVISER, @thekellymain
A Southwest Airlines Boeing 737 passenger jet prepares to depart the gate on May 23, 2022, in Austin, Texas. Getty Images
Customer Service By KELLY MAIN
Southwest Airlines Vowed Not to Overbook Flights. What It's Doing Now Is Far Worse
The company's policies provide a vital lesson about how not to treat your customers if you want to hold on to them.
By KELLY MAIN
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