LEAD  

Uber's CEO Just Did 1 Thing Emotionally Intelligent Leaders Never Do. Here's Why It Was a Big Fail

A short Uber ride in Manhattan cost upwards of $50. Dara Khosrowshahi's response wasn't helpful.

By MINDA ZETLIN, CO-AUTHOR, THE GEEK GAP, @MindaZetlin


Uber CEO Dara Khosrowshahi. Photo: Getty Images



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