Customer Service  

Quality Customer Service Took Priority Early in the Pandemic. Small Businesses Now Say It's Even More Vital

Supply chain struggles, increased customer demand, and Covid-19 safety restrictions have forced business owners to rethink their communication strategy. Here's how they've managed it.

By REBECCA DECZYNSKI, STAFF REPORTER, INC, @rebecca_decz


Jose Herrera, founder of Horatio. Courtesy company



Newsletter

Inc.Africa
This Morning

Start your day with our news digest for entrepreneurs.

Sponsored Business content

  • Inc.Africa

    SPONSORED CONTENT

    Science Delivers Smoking Alternatives

  • Inc.Africa

    SPONSORED CONTENT

    Beyond the Numbers:

  • Inc.Africa

    SPONSORED CONTENT

    It’s Time to Invest in Africa’s Young Entrepreneurs. And The Continent’s Future

  • Inc.Africa

    SPONSORED CONTENT

    Quick, reliable WiFi for SoHo users

  • Inc.Africa

    SPONSORED CONTENT

    Small businesses need secure networking too

  • Inc.Africa

    SPONSORED CONTENT

    Aruba Instant On enhances the hospitality industry

  • Inc.Africa

    SPONSORED CONTENT

    Aruba Instant On boosts the gaming experience

  • Inc.Africa

    PAID ADVERTISING

    Power, agility and scalability with Intel Xeon CPUs

  • Inc.Africa

    PAID ADVERTISING

    The simplest way to improve your processing requirements

  • Inc.Africa

    SPONSORED CONTENT

    Why Using References Should Be the New Gold Standard in Recruitment

Stroke_1
Stroke_1