Customer Service  

Quality Customer Service Took Priority Early in the Pandemic. Small Businesses Now Say It's Even More Vital

Supply chain struggles, increased customer demand, and Covid-19 safety restrictions have forced business owners to rethink their communication strategy. Here's how they've managed it.

By REBECCA DECZYNSKI, STAFF REPORTER, INC, @rebecca_decz


Jose Herrera, founder of Horatio. Courtesy company



Newsletter

Inc.Africa
This Morning

Start your day with our news digest for entrepreneurs.

Sponsored Business content

Stroke_1
Stroke_1