Customer Service
Your Customers Are Not the Same. Should You Be Treating Them As if They Are?
Identify when its is better to treat customers the same, and when to treat them differently. More of them will feel like they belong when you do.
By SONIA THOMPSON, CUSTOMER EXPERIENCE STRATEGIST, CONSULTANT, AND SPEAKER, @soniaethompson
Customer Service By SONIA THOMPSON
Your Customers Are Not the Same. Should You Be Treating Them As if They Are?
Identify when its is better to treat customers the same, and when to treat them differently. More of them will feel like they belong when you do.
By SONIA THOMPSON
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