TECHNOLOGY AMY BALLIETT

The Metaverse Is Already Here. Is Your CX Team Ready for Virtual Service?

With 25 percent of consumers moving to the metaverse, CX teams need to rethink virtual customer engagement.

TECHNOLOGY JESSICA STILLMAN

The Science of Why Online Outrage Is Counterproductive and Toxic

Research shows shouting at people on social media hurts both you and your ca

TECHNOLOGY CHARISSA CASSELS

Africa’s Tech Space is Gaining Traction

91.7% of surveyed respondents say they are more likely to use African solutions.

TECHNOLOGY BILL MURPHY JR.

27 Bad Email Habits, Ranked From Mildly Annoying to 100 Percent Self-Defeating, According to a New Survey

Spoiler alert: Don't ever write, 'AS PER MY PREVIOUS EMAIL'.

TECHNOLOGY ALI DONALDSON

How Magic Spoon Reached 1 Million Customers By Harnessing the Power of DTC and Podcasts

The cereal brand with a cult following and $100 million in funding has made podcasts a centerpiece of it's growth strategy.

TECHNOLOGY JASON ATEN

Apple Warns 1.5 Billion iPhone and Mac Users to Update Their Software Immediately

Another zero-day bug could allow an attacker to take control of your device.

TECHNOLOGY STEVEN I. WEISS

How Do You Navigate the Tech Industry as a Black Woman?

Angela Benton shares her take on the best way to advance diversity and inclusion in the world of startups and entrepreneurship.

TECHNOLOGY NICK HOBSON

New AI Research Shows That Our World Is Becoming More Boring and Less Colorful

As colors begin to disappear from our world, it's more important than ever for brands to stand out

TECHNOLOGY JASON ATEN

Why You Should Update Zoom Right Now If You're Using a Mac

A flaw could allow a hacker to gain root access to your computer.

TECHNOLOGY JASON ATEN

Apple Is Considering a Controversial Feature that Could Upend This $11 Billion Industry

Apple wants to put ads on your iPhone.

TECHNOLOGY BILL MURPHY JR.

Google Just Got Exactly What Google Asked For. Here's How Gmail Will Change As a Result

Tthe law is the law. And the law is apparently pretty clear here.

TECHNOLOGY JASON ATEN

After 5 Years, Apple Is Bringing Back the Battery Percent Indicator on the iPhone. Why It's Going to Make Your Life So Much Better

The change is controversial, but it's so much better for anyone with battery anxiety.

TECHNOLOGY JASON ATEN

Apple Is Getting Called Out Over the Worst Thing About the iPhone--By Google

Texting from an iPhone to any other device is a bad experience. It doesn't have to be.

TECHNOLOGY DAVID DEREMER

What Building the Hamilton App Taught Us About Taking Our Shot

Building the app for the Broadway hit had lessons about the benefits of holding true to the vision.

TECHNOLOGY HOWARD TULLMAN

The FTC Declares War on Entrepreneurs

By attacking Meta's offer to acquire Within Unlimited, the bureaucrats are eliminating the driving force behind most startups – that somebody much bigger will someday rain cash on them.

TECHNOLOGY JASON ATEN

Google Just Made a Very Small Change to One of Its Most Useful Features. It's Not Just for Power Users

Search just got a little better.

TECHNOLOGY CHRISTINE LAGORIO-CHAFKIN

The Metaverse Still Confuses Consumers, But Some Signs of Opportunity for Businesses Are Emerging

When it comes to real estate, retail and certain other industries, consumers are expecting significantly improved experiences in the virtual environment.

TECHNOLOGY JASON ATEN

Starbucks Is About to Make a Controversial Change to Its Rewards Program and Some Customers are Going to Love It

The coffee chain is going all-in on web3.

TECHNOLOGY JASON ATEN

Mark Zuckerberg Just Raised Prices on the Quest 2. It's How You Know the Metaverse Isn't Coming Any Time Soon

Nothing else has changed, it's just getting more expensive.

TECHNOLOGY JASON ATEN

Google Has Once Again Said that Even Though It Could Protect Your Privacy Online, It Won't

Blocking third-party cookies in Chrome gets another delay. This time until 2024.

TECHNOLOGY PHILLIP KANE

2022 Will Not Be the Year of the Metaverse

Here's what you should know anyway.

TECHNOLOGY JASON ATEN

Tech Companies Keep Falling for the 'Forever Fallacy'. Why Smart Leaders Should Know Better

Thinking things will always be this good is a dangerous mistake.

TECHNOLOGY JASON ATEN

Apple and T-Mobile Announce a Small Business Program that Includes an iPhone 13 with Business Essentials for $50 per Month

The plan includes mobile service with T-Mobile, combined with Apple's device management and support program.

TECHNOLOGY JUSTIN BARISO

Google Just Made a Brilliant Announcement That Could Save It Millions of Dollars. It's a Lesson in Emotional Intelligence

Take a lesson from Google and see how taking a pause can help you handle pressure and make better decisions.

TECHNOLOGY BRIAN BAKKER

How Mobile Phones Can Aid Learning

Covid presented the world with many problems, not least the requirement to continue delivering primary education.

TECHNOLOGY JASON ATEN

The M2 MacBook Air Has a Big Problem

There's no doubt it's an incredible laptop. So, why is the previous version sticking around?

TECHNOLOGY JOE PROCOPIO

Amazon and Apple Make Business-Crushing Mistakes On Purpose, So Why Can't You?

We all have a Newton or Amazon Fire in our idea hopper.

TECHNOLOGY JUSTIN BARISO

BMW Just Made a Huge Change That Has Customers Very Angry. It's a Lesson in Emotional Intelligence

By stealthily introducing a subscription model for basic features, BMW made some huge mistakes. Here's what you can learn from it.

TECHNOLOGY KAYLA SOLINOMELISSA ANGELL

8 Great Prime Day Deals for Business Owners Who Love a Bargain

Amazon Prime Day is here. Check out the savings on business essentials for entrepreneurs.

TECHNOLOGY JASON ATEN

After 15 Years, Apple Is Finally Adding an Iconic Feature to the iPhone. It's a Nod to Steve Jobs

Nostalgia is more powerful than you think.

TECHNOLOGY SUZANNE LUCAS

Robots are Racist and Sexist: AI Isn't Ready for Recruiting

Humans struggle with not letting bias creep in, but it looks like artificial intelligence has a worse problem.

TECHNOLOGY JASON ATEN

The iPhone Is 15 Years Old Today. Apple Finally Solved the Worst Thing About Using One

With iOS 16, Apple is making it easier not to use your iPhone, and that's a good thing.

TECHNOLOGY JASON ATEN

After 16 Years, Google Is Doing the 1 Thing No Company Should Ever Do

Gmail has long been the default email for small businesses. Now, it wants them to pay up or get out.

TECHNOLOGY JASON ATEN

Microsoft Thinks It Should Be Easier To Interrupt People During Meetings, And It's Kind of Brilliant

Finally, they've fixed one of the worst things about video meetings.

TECHNOLOGY JASON ATEN

Apple's Controversial Decision About 1 of Its Most Popular Products Is Making People Mad

The M1 iPads are finally getting software features worthy of hardware inside.

TECHNOLOGY JASON ATEN

This Simple iPhone Hack Will Help You Be Less Distracted, Less Anxious, and More Productive

How to avoid the biggest distraction on your iPhone.

TECHNOLOGY JASON ATEN

After 14 Years, Apple Just Made a Controversial Change to Its Most Popular Mac

Just because you can, doesn't mean you should.

TECHNOLOGY JASON ATEN

Apple Just Quietly Revealed A New Feature That Will Completely Upend This $125 Billion Industry

Your iPhone keeps getting more useful.

TECHNOLOGY BRIT MORSE

Social Media Companies Can Continue to Censor Posts Online, For Now

The U.S. Supreme Court blocked a Texas law barring large social media platforms like Facebook and Twitter from removing posts that display controversial views.

TECHNOLOGY JASON ATEN

Obviously, Apple Doesn't Want You to Repair Your Own iPhone

You probably shouldn't even try.

TECHNOLOGY JASON ATEN

Apple's Latest Ad Is a Brutal Takedown of Everything Wrong with the Internet As We Know It

It's a humorous look at a very serious subject.

TECHNOLOGY JASON ATEN

Apple Keeps Selling More Macs. Now It's Making It Easier to Learn How to Support and Manage Them

A new training program is designed to provide easy access to quality IT training for Apple's devices.

TECHNOLOGY AMY BALLIETT

The New-ish Design Tool Giving Adobe a Run for the Money

If you haven't started using Figma yet, you may be missing a big opportunity for your organization.

TECHNOLOGY JASON ATEN

Netflix Is Telling Employees Who Find Content Objectionable to Quit and It's Kind of Brilliant

The company says it believes in a range of artistic expression, even when it makes people uncomfortable.

TECHNOLOGY JASON ATEN

Even Amazon Admits It's Gotten Too Big. It's Becoming an Expensive Problem

The everything store has too many people, and too much capacity.

TECHNOLOGY JASON ATEN

Apple's Biggest Hit Product Is an Overnight Success 38 Years in the Making

The Mac is really good again.

TECHNOLOGY JASON ATEN

For $49, Apple Will Now Let You Rent the Tools You Need to Repair Your iPhone 12 or iPhone 13

Apple's Self-Service Repair program is now available.

TECHNOLOGY JASON ATEN

After 15 Years, Facebook Is Taking a Page Directly Out of Apple's Playbook. It's Not Going to End Well

You can't just lift and copy your competitor's best plays.

TECHNOLOGY JASON ATEN

Tesla Just Had Its Most Profitable Quarter Ever and It All Comes Down to This 1 Number

Despite supply chain constraints, Tesla hasn't had any trouble selling cars and making money.

TECHNOLOGY JASON ATEN

After 15 Long Years, Netflix Just Made a Truly Surprising Announcement. It Would Be a Game-Changer

Desperate times call for desperate measures.

TECHNOLOGY JASON ATEN

Peloton's Latest Strategy to Save the Company Is the 1 Thing No Company Should Ever Do

Subscriptions are a great business. Alienating your customers isn't.

TECHNOLOGY JASON ATEN

Tesla Finally Fixed 1 of the Worst Things About Its Cars. It's a Lesson In Keeping Your Promises

It's not too late to fix what's broken.

TECHNOLOGY JASON ATEN

In a Speech About Privacy Tim Cook Warned Against Proposed Antitrust Laws. He Missed The Most Obvious Point

Companies have a responsibility for what they make.

TECHNOLOGY JASON ATEN

Twitter's Elon Musk Problem Is Just Beginning. These 5 Words From the Company's CEO Explain Why

Twitter's CEO, Parag Agrawal, is trying hard to keep his team focused on what matters. It's a big challenge.

TECHNOLOGY JASON ATEN

After 88 Long Years Delta Air Lines Just Did Something Brilliant that Will Change the Way Many People Travel

Sometimes the best way to solve your customers' problems is to realize they aren't all the same.

TECHNOLOGY JASON ATEN

Apple's Latest Response to Anyone Who Wants to Change the App Store is to Toss Its Own Apps Under A Bus

A report highlighted the fact that third-party apps like Spotify and Netflix are more popular than Apple's alternatives.

TECHNOLOGY JASON ATEN

Apple Made a List of the Apps Everyone Should Have on Their iPhone. Facebook Isn't On It

It's clear the companies aren't friends, but there's a bigger lesson.

TECHNOLOGY JASON ATEN

9 Must-Have Travel Essentials If You're Hitting the Road for Work

The gear and gadgets you need to be productive on the go.

TECHNOLOGY KELLY MAIN

Apple Plans to Use a Pricing Secret Discovered By Harvard

The tech company's latest experiments with pricing will come at a cost to its brand reputation

TECHNOLOGY HOWARD TULLMAN

You Can Put College Courses Online, But You Can't Get an Education There

The pandemic made remote learning an absolute must for higher education. But technology is incapable of replicating the best teachers.

TECHNOLOGY JASON ATEN

With the M1 iPad Air, Apple Is Just Showing Off

The question is, whether it's worth the show.

TECHNOLOGY STAFF REPORTER

Sewing Data Metrics into the Clothing industry

Pattern’s extraction technology enables fashion retailers to maximise opportunities.

TECHNOLOGY JASON ATEN

This 1 Sentence Explains Why Google Is Spending $5.4 Billion on A Company You've Never Heard Of

The company is willing to make big deals to catch up with Amazon and Microsoft.

TECHNOLOGY JASON ATEN

The Most Boring Thing Apple Just Announced Could Be Its Most Important Product

Apple's entry-level iPhone isn't exciting but it doesn't compromise on what matters most.

TECHNOLOGY PETER COHAN

4 Ways The Pandemic Changed Work For The Better

Recruit from anywhere, work asynchronously, cut back on meetings, gather in person for bonding and health.

TECHNOLOGY JASON ATEN

Google's CEO Has a Remarkably Simple 'Monday Morning' Rule That Explains Why He's So Productive

No one likes Mondays, but that doesn't mean they can't be a part of your productivity routine.


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